Our Application Service Providing (ASP) offering gives you access to applications hosted on public or dedicated networks (such as DCN). We support you during all steps in the project lifecycle: from planning, implementation and reporting to documentation. A team of experienced and certified IT experts aligns the infrastructure with individual needs, thus ensuring maximum cost efficiency for you.
We also provide test environments and platform services for IT projects within Daimler. Here you benefit in particular from our in-depth retail know-how, extending from strategic platforms through operations management to support.
What Application Service Providing can offer you:
Operations & Support
Successful operations encompass a wide range of activities such as server management, user administration plus backup and restore procedures. Our Application Service Providing offering relieves customers of these repetitive, sometimes complex tasks, freeing them to focus on their core business. Our experienced support team is always at the ready, rapidly and efficiently answering queries, troubleshooting faults and handling service requests in accordance with ITIL best practices. The support team uses the standard Daimler CISM (Corporate IT Service Management) tool to support the incident, problem and change management processes under ITIL.
Hosting Test & Pilot Environment
A system environment that closely reflects real-world operations is essential to conduct realistic system and acceptance tests. We install, configure and maintain a real-world landscape that includes all Daimler relevant infrastructure components (such as the corporate directory, security applications, firewalls, etc.).
Testware Management
Central management of test tools offers TSS and its customers a number of benefits. Not only do we make our strategic test tools available within the group, we also manage licenses, bundle support requests, maintain the tools and ensure the competence necessary for smooth operation.
Customer Solution Desk
Our Customer Solution Desk (CSD) gives our customers a single point of accountability, ensuring contactability, rapid troubleshooting and professional handling of all requests and issues. Compliance with ITIL service management standards ensures that our CSD team can respond rapidly to faults and requests, escalating issues if necessary to second-level specialists. Our CSD team also applies ITIL-compliant processes and tools to ensure customer-focused documentation and reporting for the individual support modules.
